What a schmozzle.
The recent uproar after the firing of an employee over her decision to give a free bite-sized snack to the young child of a customer lead the Tim Horton’s chain to unfire her.
The optics of firing a single mother for an act of kindness put the fast food chain in a bind.
Is […]
There are times when the public is willing to forgive the indiscretions of public figures. This ain’t one of them.
The problem Eliot Spitzer faces is of his own making. The hardball approach to wrongdoers that made his career now prevents him from successfully playing the contrition card.
As Conrad Black has learned (or maybe he […]
Ouch. A few days before he was set to leave his job at FEMA, Pat Philbin found himself at the centre of the fake news conference controversy.
As he explains to Kami Huyse on her blog (audio on FIR Interviews), he accepted responsibility to a few reporters because he was the one ultimately responsible for the […]
Even a Jolly Old Elf who can travel through time on a sled pulled by flying reindeer needs to keep his image polished.
I spent a couple of hours in September coaching Santa (pictured at left before donning his hat and coat) via Skype on public relations. I can’t reveal all the word-of-mouth marketing and media […]
The days are gone when it’s possible to respond to an online security slip-up by minimizing the potential damage to customers.
Business customers of Canada Post complained that they were able to view other customers’ login IDs and passwords, and other personal information.
The response, quoted in the Globe and Mail:
François Legault, a spokesman for Canada Post, […]
The Mulroney spin machine will gear up again today, as a former business associate testifies about the details behind a cash payment.
Canada’s former prime minister is facing heat from allegations by Karlheinz Schreiber, a German middleman in various arms and aviation deals who paid Brian Mulroney $300,000 in cash after the PM left office. Schreiber […]
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